Privacy Policy

Privacy Policy

This Privacy Policy describes how Queen of Sands Real Estate L.L.C. (“the Company”, “we”) collects, uses and protects the personal data of this page’s users. By using the site and contacting us, you agree to the terms of this Policy.

1. Who processes your data

The personal data controller is:

  • Queen of Sands Real Estate L.L.C.
  • License No. 1496291; brokers registered with RERA (ORN 50600).
  • Address: Suite 3211, The Burlington Tower, Business Bay, Dubai, UAE.
  • Phone: +971 50 259 2335. WhatsApp: +44 7570 651569. E-mail: [email protected].

2. What data we collect

  • Contact details you provide yourself: name, phone number, messenger handle, e-mail, and details of your request (budget, purpose of purchase, property preferences) — when you message us on WhatsApp, Telegram, by e-mail or fill in a form.
  • Technical data: IP address, device and browser type, referral source, date and time of visit, on-page activity — collected automatically in server logs and by analytics tools.

On this page we do not request payment data, passport data or any other sensitive information.

3. Why we use the data

  • To respond to your enquiry and prepare a property selection and calculations.
  • To contact you via the channel you’ve chosen (WhatsApp, Telegram, e-mail, a call by arrangement).
  • To improve the site and measure advertising effectiveness (analytics, retargeting).
  • To comply with the requirements of UAE law, RERA and the Dubai Land Department (DLD).

4. Legal grounds

We process data on the basis of your consent, for the purposes of preparing and performing a contract at your request, and on the basis of our legitimate interests (responding to enquiries, security, service development). For users from the EU/EEA the principles of the GDPR apply; for the UAE — Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

5. Whom we share data with

We do not sell your data. We may share it with:

  • developers — only at your explicit request to reserve a specific property;
  • service providers acting on our instructions: CRM system, messenger providers (WhatsApp, Telegram), advertising platforms (Meta, Google), hosting and analytics;
  • government authorities — when required by law.

Some services are located outside the UAE; for cross-border transfers we use providers with an adequate level of data protection.

6. Retention periods

We keep contact details for as long as necessary to handle your request and maintain the relationship, or until you withdraw your consent. Technical data and logs — for a limited period for security and analytics purposes.

7. Your rights

You have the right to request access to your data, its correction or deletion, to restrict or object to processing, to withdraw consent, and to lodge a complaint with a supervisory authority. To exercise your rights, write to us: [email protected] or +971 50 259 2335.

8. Security

We apply organizational and technical measures to protect data against unauthorized access, loss or alteration. The page is transmitted with encryption (HTTPS).

9. Children

The site and services are not intended for persons under 18; we do not knowingly collect their data.

10. Changes

We may update this Policy. The current version is always available on this page with the date of update indicated.

11. Contacts

Queen of Sands Real Estate L.L.C.

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